Privacy Policy — RedLumen Auto Lighting

This Privacy Policy describes how RedLumen Auto Lighting ("we", "us", "our") collects, uses, discloses, and protects personal information in connection with our online platform and services. Our business address is 5007 Al Sadd Street, Al Sadd, Doha, Doha Municipality, Qatar. For questions or requests regarding this policy, contact us at info@redlumen.live.

Information We Collect

We collect information that you provide directly and information that we collect automatically when you use our site.

Information you provide

• Contact details such as name, email address, and shipping address when you place an order or contact support.
• Account information if you create an account on our platform.
• Payment information required to process payments (collected by our third-party payment processors).
• Communications, feedback, and support requests you submit to us.

Information we collect automatically

• Usage data such as pages viewed, links clicked, and interaction timestamps.
• Device and browser information, IP address, and geolocation data inferred from IP for analytics and fraud prevention.
• Cookies and similar tracking technologies (see Cookies section).

How We Use Information

• To provide and maintain our services, process orders, and communicate about purchases and account activity.
• To respond to inquiries, provide customer support, and manage relationships with users.
• To personalize and improve the site, run marketing and promotional campaigns, and analyze usage.
• To detect, prevent, and address technical or security issues and to protect against fraud.
• To comply with legal obligations and enforce our terms and policies.

Legal Basis for Processing (EU/EEA Users)

When processing personal data of individuals in the EU/EEA, we rely on one or more of the following: consent (where requested), performance of a contract, legitimate interests, and compliance with legal obligations. You have rights under applicable data protection laws as described below.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to collect information about activity on our site and hold certain information. Cookies are used to enable core site functionality, analytics, and to personalize content. You may control cookies through your browser settings and other tools. Blocking certain cookies may affect site functionality.

Third-Party Services and Sharing

We may share information with third-party service providers who perform services on our behalf, including payment processing, shipping, analytics, advertising, and hosting. These providers are contractually limited to using data only as necessary to provide services to us. We may also share information when required by law, to protect rights and safety, or in connection with a corporate transaction (e.g., merger or sale).

Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by the type of data and purpose of processing.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as the right to access, correct, port, restrict or erase your data, and to object to certain processing. To exercise your rights or make a privacy request, contact us at info@redlumen.live. We will respond in accordance with applicable law. We may request information to verify your identity before fulfilling a request.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no security measures are completely infallible, and we cannot guarantee absolute security.

International Transfers

We operate globally. Personal information may be transferred to and processed in countries other than your country of residence. Where required by law, we use appropriate safeguards to protect such transfers.

Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children under this age. If you believe we have collected data from a child, contact us at info@redlumen.live and we will take steps to delete the information as required by law.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through the site or other communications. This policy was last updated on September 13, 2025.

Contact

For privacy inquiries or to exercise your rights, contact:
RedLumen Auto Lighting
5007 Al Sadd Street, Al Sadd, Doha, Doha Municipality, Qatar
Email: info@redlumen.live